Yes, I generally put a name on one side, and a design on the other side. However, you may choose eliminate the design and request a second name instead.
Yes, rice can dry and crack. In order for the grain to stay preserved, it must remain in oil.
Yes. The Rice Lady can create your personalized grain of rice and place it a small baggie which will have oil in it to preserve the grain. It recommended that whatever you plan to do with your rice, you keep it in oil so that it will not dry and crack.